At Jack Hood Jewelers, we take pride in the quality of every piece we create. If your purchase isn't the perfect fit, we're happy to assist with an exchange for store credit.

Store Credit

All sales are final. Eligible merchandise may be returned for store credit only within 30 days of the delivery date, subject to inspection and approval.

Store credit will be issued on a Jack Hood Jewelers Gift Card, valid for 60 days from the date of issue, and may be redeemed online or in our showroom.

Return Eligibility

To qualify for store credit, merchandise must:

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  Be returned within 30 days of the delivery date
  
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  Be in brand-new, unworn, and resalable condition
  
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  Include all original packaging
  
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  Have all merchandise tags attached and unaltered
  

All returned items are subject to inspection before store credit is issued.

Non-Returnable Items

The following items are not eligible for return or exchange:

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  Special orders
  
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  Custom or personalized jewelry
  
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  Engraved items
  
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  Merchandise showing signs of wear, damage, or alteration
  
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  Gift cards
  

Shipping

Original shipping charges are non-refundable.

Customers are responsible for return shipping unless otherwise approved by Jack Hood Jewelers.

Exchange Process

To begin an exchange, please contact our Customer Care team with your order number.

Once your return has been received and approved, we'll issue your store credit and work with you personally to ensure your replacement piece is exactly what you're looking for before shipping your new order.

At Jack Hood Jewelers, we stand behind the quality and craftsmanship of every piece we create.

Our Limited Warranty covers manufacturing defects in materials and workmanship for 30 days from the original date of delivery.

What's Covered

Our warranty covers manufacturing defects that occur under normal wear during the 30-day warranty period.

If a covered defect is identified, we will repair or replace the item at our discretion at no cost to you.

What's Not Covered

This warranty does not cover damage resulting from:

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  Accidents or impacts
  
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  Negligence or improper care
  
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  Normal wear and tear
  
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  Unauthorized repairs, modifications, or resizing
  
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  Any issue unrelated to defects in materials or workmanship
  

Although these situations are not covered under warranty, we're happy to evaluate your jewelry and provide repair services for a reasonable fee whenever possible.

Complimentary Lifetime Jewelry Care

As a Jack Hood Jewelers customer, you'll receive:

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  Complimentary professional jewelry cleaning
  
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  Complimentary prong inspections
  

We encourage you to have your jewelry inspected periodically to help keep it looking its best and ensure gemstones remain secure.

Warranty Questions

If you believe your jewelry has a manufacturing defect, please contact our Customer Care team. We'll be happy to review your piece and discuss the best solution.

Include:

-Acceptance of terms

-Product information disclaimer

-Pricing errors

-Intellectual property

-Limitation of liability

-Governing law (Louisiana)

-Contact information